PATCHOULI & MUSK CANDLE
Our candles are hand poured using natural soy wax and the highest quality fragrances. A beautiful high quality jar features a natural and environmentally friendly bamboo lid.
Fragrance: An alluring scent accentuated by pure patchouli and luscious musk with added notes of vanilla raspberry and jasmine.
Large / 60+ burning hours / 320g of wax
- Natural
- Vegan
- Kosher
- Australian made
Each candle is hand poured and may contain slight imperfections.
Shipping Information
$14 shipping anywhere in Australia and free shipping over $100
All orders are processed within 3 business days. Delivery can take up to 1 - 7 business days depending on your location. Additional time may be required for regional areas.
Shipping methods:
-
Domestic Standard (free for orders over $100) - $14
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Domestic Express - $25
Returns Policy
Change of Mind Returns
We want you to have a great experience with Vera Australia. Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Please be sure to contact us within 7 days of receiving your order. Please note shipping costs for returns/exchanges are at customer's own expense. We recommend using a registered service for returns. To enquire about making a return or exchange, please email vera.australia.handmade@gmail.com with your order number and details of the item/s you'd like to return.
Please send to the address below. Once we have received your item, please allow 1 week for us to process this.
Address:
14 Regent street
Bonnells Bay
NSW 2264
Faulty Items
We want you to be happy with your Vera Australia Purchase. If there is any issue with your order please email vera.australia.handmade@gmail.com with information and/or images detailing the issue and someone from our customer service team will be in touch. We offer full refunds or replacements for faulty items. Photo’s must be supplied.
Please note that due to the limited supply of our products the item that you have purchased may have sold out and a full refund will be supplied.
Sale Items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Product Care
- When first lighting your candle ensure the wick has been trimmed to approximately 5mm.
- Your candle will need to burn for 3 hours on your first burn to ensure your candle doesn't tunnel.
- Each time you burn your candle ensure the wick has been trimmed to approximately 5mm to prevent your candle from smoking. Your candle will burn quicker and smoke if the wick is too long and will not burn as well if the wick is too short.
- Allow the candle to cool before relighting, and before cutting the end of the wick.
- You may notice a 'mushrooming' on your wick, regular trimming will prevent this.
- Keep candles away from sunlight and heat sources - candles will lose their scent and may discolour when placed in direct sunlight.
- Keep the burn pool clean; you may wash soy candle gently in cool water - make sure it is air dry before use.
- Never burn your candle for longer than 4 hours to avoid a larger flame.
- If the candle is creating an uneven burn, simply adjust the wick to the centre of the container or the side that needs more heat.
- Simply wipe the black that may occur inside the jar, if any, with damp cloth.
- For safety reasons we recommend extinguishing your candle when it has approximately 2mm left in the jar. If left to burn after the wax has evaporated the metal wick tab can cause the jar to overheat.